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Healthcare

Administrative load, not clinical judgement.

Intake, coding, coordination and records: the administrative weight around care, automated inside your own estate with clinicians approving anything that matters.

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A hospital corridor running towards daylight at the far end
The problem in healthcare

The load is administrative, not clinical.

Documentation, coding and coordination consume time that was meant for patients. That is the layer worth automating, and the only layer we touch.

Clinical staff time typically spent on documentation30 to 50%
Patient records leaving your estate0
Record entries approved by a clinician or administrator100%
Claim rejections caused by avoidable errors10 to 15%
Ranges without a named source are Momentem’s own engagement data. Treat them as observed ranges, not guarantees.
Hands sorting through piled patient folders

Patient data cannot travel

Processing has to stay inside your estate.

Clinical safety boundaries

We stay administrative, and say so plainly.

Records live in several systems

EMR, PACS, spreadsheets, scanned paper.

Clinician time is scarcest

Reviewing must cost less than doing.

What we can deploy here

Real applications, in the order we would usually deploy them for an operation this shape.

Desk

Intake Desk

Reads referrals and forms, structures them and files into the record with review where unclear.

Awaiting approvalconfidence 0.92
File referral into record: 2 pagesintake-agent
ApproveRejectAsk for detail
Assistant

Coding Assistant

Drafts codes with the supporting documentation cited, confirmed by a coder.

Codes drafted12 cases
Documentation citedper code
Coder confirmedsubmitted
Service

Letter Drafter

Drafts discharge summaries and referral letters from the record for clinician approval.

Drafted fromthe record
Approvalclinician-owned
Audit entryevery send
Coordinator

Appointment Coordinator

Handles reminders, rebooking and no-show recovery across channels.

of coordination handled85%
No-shows recovered without a person chasing.
Service

Claims Checker

Checks submissions for the errors that cause rejections, before they are sent.

Checked pre-submissionevery claim
Common errorscaught
Rejectionsunder 4%
Assistant

Records Assistant

Applies updates and corrections across systems without manual re-entry.

Updates appliedcross-system
Conflictsflagged
Re-entrynone

Workflows worth automating

5
workflows
76%
average automatable
100%
clinician-approved

Referral intake

Constant, document-heavy
80%
Automatable
TodayAdministrators reading and re-keying into the record
With usReads, structures and files, routing anything unclear to a person
same dayreferral processing

Coding support

Revenue-critical, specialist
65%
Automatable
TodayCoders reading full notes for every case
With usDrafts codes with the supporting documentation cited
−60%coding time per case

Correspondence

Discharge and referral letters
70%
Automatable
TodayClinicians writing after hours
With usDrafts from the record for clinician approval
−67%documentation time per clinician

Scheduling

High no-show cost
85%
Automatable
TodayManual calling and rebooking
With usCoordinates reminders, rebooking and no-show recovery
−45%no-show rate

Claims hygiene

Rejections cost weeks
82%
Automatable
TodayErrors found after submission
With usChecks submissions for the errors that cause rejections
−70%claim rejection rate

Why Momentem

About the company →

A boundary we state plainly

We build the administrative layer around care. We do not build clinical decision support, and we say so before you ask.

Inside your estate

Patient data does not leave. No third-party AI endpoint in the path, retention to your own policy.

A clinician always approves

Anything entering a record or leaving as correspondence passes a named clinician or administrator.

Measured in time returned

Success is hours back for clinical staff, not a model accuracy figure in a slide.

The business outcomes we measure against
Clinician hours returnedthe outcome that matters most here
Cost to process a referraladministrative unit cost
Claim rejection raterevenue lost to avoidable errors
Time to appointmentpatient-facing effect of faster intake
Coding accuracyrevenue integrity and audit exposure
No-show ratecapacity recovered through coordination

How the build runs.

Week 0

Scope

Sessions with the people doing the work. We leave with a written target and a data map.

Week 1 to 2

Prove

A thin slice against your real records, scored on a test set drawn from your own history.

Week 3 to 12

Deploy

Integrations, approval gates, audit logging. Live on one team with a rollback switch.

Ongoing

Hand over

Runbooks, paired on-call and a decision log, until your team changes it without us.

Two staff at a lit reception counter
Six weeks, in ninety seconds.Walkthrough · 1:30

Which of these workflows costs you most?

Forty-five minutes with the people who would build it. No pitch, and a straight answer on whether it is worth building.

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Questions

All questions

No. We work on the administrative layer around care and are explicit about that boundary.

Nowhere. Deployment runs inside your estate, whether that is your tenancy, on-premise or air-gapped, with no third-party AI endpoint in the path.

Yes, on request, and the deployment is designed so the technical reality matches the paperwork.

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Contract review, disclosure and matter intake

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